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Responsible Gaming at BitStarz

At BitStarz Casino, we want every visit to our online casino to be an enjoyable form of entertainment, not a source of financial or emotional stress. As the operators of BitStarz Casino, we are committed to promoting responsible gaming and providing our players with the tools, information and support they need to stay in control of their play. This page explains the measures we have in place, the risks associated with gambling, and how you can reach out to us or specialist organisations if you need help.

Our Commitment to Safer Gambling

We recognise that for the vast majority of our players, gambling at BitStarz casino is a fun and social activity. However, we also understand that for some people, gambling can become problematic. We take this responsibility seriously and have built a range of safeguards into our platform, from account verification to self-exclusion tools, to help you gamble safely whenever you use our services.

  • We provide clear information about the risks of gambling on every page of our site.
  • We offer free account management tools to help you control your deposits, losses and playing time.
  • We train our customer support team to recognise signs of problem gambling and respond with care.
  • We restrict access to our platform in jurisdictions where online gambling is prohibited.

Who Should Be Cautious

We ask you to be particularly mindful of your gambling habits if any of the following apply to you:

  • You are chasing losses or gambling with money you cannot afford to lose.
  • You are borrowing money or selling possessions to fund your BitStarz account.
  • Gambling is affecting your relationships, work, studies or mental health.
  • You feel anxious, irritable or preoccupied when you are not gambling.
  • You are gambling to escape stress, boredom or other personal problems.

If you recognise any of these signs in yourself or someone close to you, we strongly encourage you to use the tools described below or to contact one of the independent support organisations listed further down this page.

Tools to Help You Stay in Control

We give every registered player at BitStarz casino access to a set of account controls designed to promote healthier play. These tools are free, easy to activate, and can be managed by contacting our support team via live chat or email.

Deposit Limits

We allow you to set daily, weekly or monthly deposit limits on your BitStarz login account. Once a limit is set, we will prevent further deposits once the threshold is reached until the period resets. If you wish to lower your limit, we apply the change immediately; if you wish to increase it, we require a cooling-off period of 24 hours before the new limit takes effect.

Loss and Wager Limits

In addition to deposit limits, we can set loss limits and wagering limits on your account upon request. These help you manage how much you are prepared to lose or stake over a given period, giving you an extra layer of control beyond your BitStarz bonus code activity and regular play.

Session Reality Checks

We can enable reality check notifications that remind you how long you have been playing during a session. These pop-up reminders are designed to help you stay aware of time spent on slots, live blackjack tables, or any other bit starz slots and games available on our platform.

Time-Outs

If you feel you need a short break, we offer temporary time-outs ranging from 24 hours to 6 weeks. During this period, we will suspend your BitStarz casino login and pause all marketing communications, including bitstarz bonus code and promotional offers, until the time-out period ends.

Self-Exclusion

For players who need a longer break, we offer self-exclusion periods of 6 months, 1 year, or longer. Once self-exclusion is activated, we will close access to your account, remove you from our mailing lists, and prevent you from opening a new account for the duration of the exclusion period. We do not reverse a self-exclusion request once it has been confirmed, even if you contact us before the period ends.

Age Verification and Account Security

We only allow individuals who are at least 18 years old, or the legal gambling age in their jurisdiction, to register an account with BitStarz. As part of our verification procedures, we may request identification documents before processing withdrawals or before allowing continued play. We take these checks seriously to prevent underage access to our bitstarz casino app and website.

We also encourage parents and guardians to install filtering software on shared devices to prevent minors from accessing our platform. If we discover that an account has been opened by a minor, we will close the account immediately and void any winnings associated with it.

Restricted Jurisdictions

We do not accept players from a number of countries where online gambling is restricted or prohibited by local law. We regularly review and update our list of restricted territories to remain compliant with applicable regulations, and we reserve the right to close accounts registered from these jurisdictions without prior notice.

Recognising Problem Gambling

We believe that awareness is one of the most powerful tools in responsible gaming. Below are some common warning signs that gambling may be becoming a problem:

  • Spending more money or time gambling than originally intended.
  • Lying to family or friends about the extent of your gambling.
  • Feeling the need to gamble with increasing amounts of money to achieve the same excitement.
  • Neglecting responsibilities at work, school or home because of gambling.
  • Feeling restless or irritable when attempting to cut back on gambling.

If any of these apply to you, we urge you to pause your play, use one of our account limits, and consider reaching out to a professional support service.

External Support Organisations

We work alongside independent organisations that specialise in gambling support and addiction counselling. If you feel you need help beyond the tools we provide, we encourage you to contact one of the following:

  • GambleAware - independent information, advice and support for anyone affected by gambling harm.
  • Gamblers Anonymous - a global fellowship offering peer support to individuals recovering from problem gambling.
  • BeGambleAware - a free, confidential helpline and self-assessment tools.
  • Gambling Therapy - an international online support service available in multiple languages.

We also recommend installing third-party blocking software such as GamStop, Betfilter or Gamban if you wish to restrict your access to all online gambling sites, not just BitStarz.

Our Marketing Practices

We design our promotional offers, including our welcome package, bitstarz no deposit bonus and bitstarz free spins campaigns, to be transparent and fair. We clearly display wagering requirements, expiry dates and eligibility criteria on every bonus we offer. For more information about our current offers and terms, check out our BitStarz Casino bonus guide. If you have self-excluded or activated a time-out, we will stop sending you marketing emails, including notifications about bitstarz promo code offers or new releases on the bitstarz casino app.

Getting in Touch With Us

Our support team is available 24/7 via live chat and email if you have questions about responsible gaming, need to activate a limit, or want to discuss self-exclusion. You can reach us at support@bitstarz.com, and we will treat every enquiry with confidentiality and care. Whether you are logging in through BitStarz Casino login on desktop or using our bitstarz app on mobile, our commitment to safer gambling remains the same across every platform we operate.

We are proud to offer one of the most diverse gaming libraries available, with over 6000 titles spanning bit starz slots, live blackjack, poker, roulette and more. But we never lose sight of the fact that gambling should remain enjoyable, controlled and within your means. We encourage every player to view responsible gaming not as a restriction, but as part of what makes the BitStarz experience safe and sustainable for the long term.

FAQ

How do I set or change a deposit limit at BitStarz?

You can request a daily, weekly or monthly deposit limit on your account at any time. Lowering a limit takes effect immediately, while increasing it requires a 24-hour cooling-off period before the new amount applies.

Can I reverse a self-exclusion once it has been activated?

No, once a self-exclusion request is confirmed, we do not reverse it before the chosen period ends, even if you contact our support team asking to have your account reopened early.

What is the minimum age to play at BitStarz?

We only allow individuals who are at least 18 years old, or the legal gambling age in their jurisdiction, to register and play on our platform.

What happens to my marketing emails if I take a time-out?

We pause all marketing communications, including bonus code offers and promotional emails, for the duration of any time-out or self-exclusion period you activate.

Who can I contact if I need help with problem gambling?

You can reach our support team via live chat or email at support@bitstarz.com, or contact independent organisations such as GambleAware, Gamblers Anonymous, BeGambleAware or Gambling Therapy for specialist support.

Content updated: August 26, 2026