BitStarz Privacy Policy

At BitStarz Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This BitStarz Privacy Policy explains what information we collect when you use our platform, why we collect it, and how we keep it safe. BitStarz Casino is operated by Gareton B.V., a company registered under No. 160656 at Landhuis Zuikertuin, Zuikertuintjeweg z/n, Willemstad, Curaçao, and licensed by the Curaçao Gaming Authority under licence no. OGL/2024/165/0185. By creating a BitStarz login and using our services, you agree to the practices described in this policy.

Information We Collect

When you register for a BitStarz casino account, play through our BitStarz casino app, or contact our support team, we collect several categories of information necessary to provide our services and comply with our regulatory obligations.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence when you sign up for BitStarz casino real money play
• We record your gaming activity, including games played, bets placed, deposits, withdrawals and bonus usage such as any BitStarz bonus code applied to your account
• We gather technical information including your IP address, device type, browser and operating system whenever you access our BitStarz casino app or website
• We collect payment information related to your chosen deposit and withdrawal method, including cryptocurrency wallet addresses where applicable
• We may request identity verification documents to confirm your age and identity, particularly before processing significant withdrawals
• We store your communication history when you contact us via live chat or email regarding your BitStarz casino login or account queries

How We Use Your Data

We use the information we collect to operate BitStarz Casino responsibly and to deliver a secure, personalised experience across our BitStarz online casino platform. Our purposes include the following.

• We use your data to verify your identity and confirm you meet the minimum age and eligibility requirements for BitStarz Australia and other markets we serve
• We process your information to manage deposits, withdrawals and to apply welcome offers, including our BitStarz no deposit bonus and welcome package promotions
• We analyse gameplay data to detect fraud, prevent money laundering and comply with our licence conditions under the Curaçao Gaming Authority
• We use contact details to send account notifications, security alerts and, where you have opted in, marketing communications about new BitStarz free spins offers or tournaments
• We rely on technical data to maintain, secure and improve our BitStarz app and casino app download experience across desktop and mobile devices

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and BitStarz casino app to remember your preferences, keep you logged in to your BitStarz casino login session, and analyse how our platform is used. You can manage or disable cookies through your browser settings, though doing so may limit certain features, including the ability to stay signed in to your BitStarz casino australia login without re-entering your credentials each visit.

Legal Basis and Data Sharing

We process your personal data on the basis of contractual necessity, legal obligation, legitimate interest and, where applicable, your consent. We do not sell your personal information to third parties. However, we may share data with the following recipients where necessary to operate our services.

• We share information with payment processors, including cryptocurrency processing partners, to complete your deposits and withdrawals
• We disclose data to our game providers and platform partners, such as SOFTSWISS, where required to deliver slots, live dealer tables and BitStarz poker games
• We provide information to regulatory authorities, including the Curaçao Gaming Authority, when legally required to do so
• We may share data with fraud prevention and identity verification services to protect your account and our platform
• We disclose information to professional advisors, auditors or law enforcement agencies where required by applicable law

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our servers use encryption protocols, and we restrict internal access to personal data to employees who require it to perform their duties. While we take data security seriously, no method of transmission over the internet is completely secure, and we encourage you to use a strong password and keep your BitStarz login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, tax and regulatory obligations. Where you close your BitStarz casino account, we may still be required to retain certain records, including transaction history, for a period mandated by applicable gaming regulations.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We are committed to respecting these rights wherever they apply.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information in your account
• You can request that we delete your personal data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities, including marketing communications
• You may withdraw consent at any time where processing is based on consent, such as promotional emails about a new BitStarz no deposit bonus codes offer

To exercise any of these rights, please contact our support team at support@bitstarz.com and we will respond within a reasonable timeframe.

Restricted Jurisdictions and Eligibility

We do not knowingly collect personal data from residents of jurisdictions where online gambling is prohibited or where we do not hold the necessary authorisation to operate. If we discover that an account has been opened from a restricted territory, we reserve the right to close the account and process any remaining balance in accordance with our terms and conditions.

Children's Privacy

Our services are strictly intended for individuals who have reached the legal age of majority in their jurisdiction, and in no case under 18 years old. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone underage, we will take immediate steps to delete that data and close the associated account.

Third-Party Links

Our website and BitStarz casino app may contain links to third-party websites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before submitting any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. We will post any revisions on this page, and we encourage you to review this policy regularly. Your continued use of BitStarz Casino after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team via live chat, available 24/7, or by email at support@bitstarz.com. We are here to help and welcome your feedback regarding your privacy and data protection at BitStarz Casino.